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      CORPORATE, TRADE AND WHOLESALE SUPPLIERS OF EMBROIDERED BADGES, WOVEN BADGES AND METAL BADGES

   
         
 
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Terms and Conditions Click here to print

The following terms and conditions are the terms on which Tolley Badges Ltd (“the Company”) sells products and supersedes all other terms and conditions relating to those products.

IMPORTANT NOTES / TERMS & CONDITIONS, PLEASE ENSURE YOU HAVE READ & UNDERSTOOD.

No order can be accepted unless you have received a written quotation from us prior to ordering.

Orders can only be accepted from persons 18 years or over.

*Orders can only be invoiced to the person who submits the order and they are responsible for payment. We may invoice to a third party if they give us their written consent. If a third parties name is submitted without this consent being given it will be disregarded and the goods will be invoiced to the person who orders.

 ARTWORK. Finished artwork based on your submitted design/design brief will be sent before production. PRODUCTION WILL NOT COMMENCE UNTIL WE HAVE RECEIVED APPROVAL OF ARTWORK.  Please note that we do not make any additional charges for artwork and origination based on your original design/description submitted with your order - this is all included in our quoted prices. However, once our finished artwork has been submitted to you, based on the instructions given by you at the time of ordering (on our order form or on your artwork), should you wish to make any alterations or changes whatsoever, then a subsidised charge of £30 plus VAT will be levied for additional graphics work and time involved. Obviously, if we have made a mistake then the artwork will be amended free of charge, this is why you must carefully check the finished artwork for any mistakes, we cannot be held responsible for any mistakes after you have approved. Any additional charges will be added to your final invoice unless a request for payment is made by ourselves in advance.  All repeat orders will be based on previous patterns so no artwork will be forwarded.

COLOUR MATCHING. If your bespoke design requires any specific colours, please provide pantone references, samples or colour swatches.  Colours will be matched as closely as manufacturing processes allow, but please note that slight differences may occur.  If colours are critical, please ask for a physical sample to be produced for colour matching purposes.  This will add a further two weeks on to delivery times but will allow for colour (NOT design) changes to be made.  Please note that images on our website, or those sent by e-mail will vary in colour from monitor to monitor and are not always an accurate representation of actual colours.

ADAPT-A-BADGE: Please ensure that you have thoroughly checked your wording (including spelling, spaces and punctuation) when ordering from our personalised, template range.  Tolley Badges Ltd will not be responsible for any errors made by the customer when submitting the wording on our order form. The wording submitted will be assumed to be correct and will be reproduced exactly as entered on the order form.  All lettering will be reproduced in upper case.

SCOUT & GUIDE LOGOS. Designs featuring the Scout “fleur-de-lys” or Girlguiding “trefoil” logos can only be accepted if ordered by a bona fide Scout or Girlguiding member.

DELIVERY TIMES. Please note that delivery times vary on a day to day basis and are very much subject to seasonal fluctuation.  For this reason the approximate delivery times stated on your quotation may have changed by the time you order. If your order is subject to a deadline date requirement this must be stated on your order. If a date is not stated on your order we cannot guarantee a delivery date and the delivery time will be at the current lead time, which may vary on a day to day basis. If you do have a required delivery date this must be in advance of our approximate delivery times, orders cannot be accepted if within our delivery schedules without prior agreement with ourselves – please telephone to check before placing your order.

QUANTITIES. As mentioned in our literature, although we will endeavour to supply the exact quantity ordered, due to the manufacturing processes involved in a bespoke item, it is often difficult to produce a exact quantity. In common with trade practice, we reserve the right to supply plus or minus 5% of the quantity ordered. Only the quantity supplied will be charged.

METHOD OF DESPATCH. A signature / proof of dispatch will be obtained by ourselves at the point of dispatch of your order, we are not responsible for your order beyond this point. Any correspondence or claims relating to late or non delivery of your order must be made directly with the couriers and not with ourselves. Recorded delivery and consignment numbers can be obtained by phone from ourselves. Small orders are always despatched by Royal Mail First Class Recorded Delivery and larger orders by courier, on a Next Day Delivery service, by both methods a signature will always be required on delivery and if it is likely that no one will be available at your address to accept parcels, you may wish to let us have an alternative address – this must be stated on your order as it may not be possible to change after you have received an order acknowledgment.

DEPOSITS. Non account customers may be asked for either a 50% deposit, or full payment with order. Your order will not be processed until this is received.  If, for any reason whatsoever, your order is cancelled; this payment is strictly non returnable.

YOUR RIGHT TO CANCEL. If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your bespoke, custom made order within 48 hours of confirmation of order, or within seven working days for ready-made stock badges. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware of the following terms that apply:

·         Orders must be cancelled in writing and you will be responsible for any costs incurred due to the cancellation.  Any orders cancelled after production of artwork will be charged a subsidised artwork fee of £45 plus VAT.  Any orders cancelled after production of actual samples will be charged a subsidised artwork and sample fee of £75 plus VAT.  These charges, less £20 plus VAT for administration purposes, are refundable if the order is reinstated within twelve months. Bespoke orders will be subject to full payment once production has commenced.

·         Any Fun Stock badge orders that are cancelled and returned, through no fault of Tolley Badges Limited, will be subject to a 25% re-stocking charge, which will automatically be deducted from any refund due. All shipping/postage costs for returns are the responsibility of the customer.

COPYRIGHT.  All orders are accepted under the strict understanding that the person placing the order holds, or has permission to use, all copyrighted material. It is up to the person placing the order to ensure that they have a legal right to place the order. It must be understood that after we have produced finished artwork and the final badge, we hold the copyright for that particular badge. Although we hold the copyright, we do undertake and promise not to reproduce that badge again without the permission of the person who originally ordered that badge. We will not supply any badges to a third party.

DISCREPANCIES / FAULTY GOODS.  In the very unlikely event of any discrepancies, errors on invoices, or faults on goods, Tolley Badges Ltd must be notified within 48 hours of receipt of invoice/goods.  Any queries that are raised after this time will only be reviewed at the Company’s discretion.  This does not affect your statutory rights.

To ensure the longevity of your badge and the garment to which it is sewn, badges should be washed at temperatures no higher than 40°c, should not be tumble dried, nor ironed on directly. For heatseal badges, please refer to instructions supplied with your order.

PRIVACY STATEMENT. By using this website you signify your consent to this Privacy Statement: Do not use this website if you do not agree with all the terms and conditions set out below.  Tolley Badges Limited may collect personal information from this site from information submitted, such as your name, gender, mailing address, email address, telephone number and any other information specifically forwarded to us.  Any personal data supplied to us may be used to communicate with you regarding new services, products or offers from Tolley Badges Limited, and for record-keeping. If you do not wish us to use your information in this manner you should email us at:
info@tolleybadges.co.uk

Except as expressly stated in this policy we will not sell, share, trade or license any of your personal information to others without your express consent. We reserve the right to disclose your information if requested by the police or any regulatory or government authority in connection with any investigations concerning your activities while visiting the site. We will make all reasonable efforts to protect the security of your information but please be aware that we cannot guarantee the security or transmission of data over the internet. If your information changes or you wish to contact us to unsubscribe or make any other enquiry regarding our Privacy Policy please email us at:
info@tolleybadges.co.uk

Any external links or adverts shown by third party vendors, including Google, may use cookies to serve ads based on your prior visits to this website or other types of websites that you have visited. Google's use of the DART cookie enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the advertising opt-out page. http://www.google.com/privacy/ads/ (Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.)
http://www.networkadvertising.org/managing/opt_out.asp
Please note that any on-line orders made through PayPal will be covered by PayPal’s secure server.

OCTOBER 2011

Goods remain the property of Tolley Badges Ltd until paid for in full.

PLEASE NOTE!  This order acknowledgement forms part of a legally binding contract between yourself and Tolley Badges Ltd.
We must be notified of any discrepancies within 5 working days of this acknowledgement

Dates and times given are from receipt of a completed order form.

ABOUT US FUN STOCK BADGES ADAPT-A-BADGE NEWSLETTER CONTACT US

Tolley Badges Ltd
51-55 Enville Road
Kinver
Stourbridge
DY7 6BX

UK


Phone: 01384 878550
or e-mail: HERE

 

PRIVACY POLICY

 

 

© TOLLEYBADGES.CO.UK FOR ALL YOUR EMBROIDERED BADGE, WOVEN BADGE,  METAL BADGE, WIRED BADGE AND PATCHES