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The
following terms and conditions are the terms on which Tolley
Badges Ltd (“the Company”) sells products and supersedes all
other terms and conditions relating to those products.
IMPORTANT
NOTES / TERMS & CONDITIONS, PLEASE ENSURE YOU HAVE READ &
UNDERSTOOD.
No order can
be accepted unless you have received a written quotation from us
prior to ordering.
Orders can
only be accepted from persons 18 years or over.
*Orders can
only be invoiced to the person who submits the order and they
are responsible for payment. We may invoice to a third party if
they give us their written consent. If a third parties name is
submitted without this consent being given it will be
disregarded and the goods will be invoiced to the person who
orders.
ARTWORK.
Finished artwork based on your submitted design/design brief
will be sent before production. PRODUCTION WILL NOT COMMENCE
UNTIL WE HAVE RECEIVED APPROVAL OF ARTWORK. Please note that we
do not make any additional charges for artwork and origination
based on your original design/description submitted with your
order - this is all included in our quoted prices. However, once
our finished artwork has been submitted to you, based on the
instructions given by you at the time of ordering (on our order
form or on your artwork), should you wish to make any
alterations or changes whatsoever, then a subsidised charge of
£30 plus VAT will be levied for additional graphics work and
time involved. Obviously, if we have made a mistake then the
artwork will be amended free of charge, this is why you must
carefully check the finished artwork for any mistakes, we cannot
be held responsible for any mistakes after you have approved.
Any additional charges will be added to your final invoice
unless a request for payment is made by ourselves in advance.
All repeat orders will be based on previous patterns so no
artwork will be forwarded.
COLOUR MATCHING. If your bespoke design requires any specific
colours, please provide pantone references, samples or colour
swatches. Colours will be matched as closely as manufacturing
processes allow, but please note that slight differences may
occur. If colours are critical, please ask for a physical
sample to be produced for colour matching purposes. This will
add a further two weeks on to delivery times but will allow for
colour (NOT design) changes to be made. Please note that images
on our website, or those sent by e-mail will vary in colour from
monitor to monitor and are not always an accurate representation
of actual colours.
ADAPT-A-BADGE: Please ensure that you have thoroughly checked
your wording (including spelling, spaces and punctuation) when
ordering from our personalised, template range. Tolley Badges
Ltd will not be responsible for any errors made by the customer
when submitting the wording on our order form. The wording
submitted will be assumed to be correct and will be reproduced
exactly as entered on the order form. All lettering will be
reproduced in upper case.
SCOUT & GUIDE LOGOS. Designs featuring the Scout “fleur-de-lys”
or Girlguiding “trefoil” logos can only be accepted if ordered
by a bona fide Scout or Girlguiding member.
DELIVERY
TIMES. Please note that delivery times vary on a day to day
basis and are very much subject to seasonal fluctuation. For
this reason the approximate delivery times stated on your
quotation may have changed by the time you order. If your order
is subject to a deadline date requirement this must be stated on
your order. If a date is not stated on your order we cannot
guarantee a delivery date and the delivery time will be at the
current lead time, which may vary on a day to day basis. If you
do have a required delivery date this must be in advance of our
approximate delivery times, orders cannot be accepted if within
our delivery schedules without prior agreement with ourselves –
please telephone to check before placing your order.
QUANTITIES.
As mentioned in our literature, although we will endeavour to
supply the exact quantity ordered, due to the manufacturing
processes involved in a bespoke item, it is often difficult to
produce a exact quantity. In common with trade practice, we
reserve the right to supply plus or minus 5% of the quantity
ordered. Only the quantity supplied will be charged.
METHOD OF
DESPATCH. A signature / proof of dispatch will be obtained by
ourselves at the point of dispatch of your order, we are not
responsible for your order beyond this point. Any correspondence
or claims relating to late or non delivery of your order must be
made directly with the couriers and not with ourselves. Recorded
delivery and consignment numbers can be obtained by phone from
ourselves. Small orders are always despatched by Royal Mail
First Class Recorded Delivery and larger orders by courier, on a
Next Day Delivery service, by both methods a signature will
always be required on delivery and if it is likely that no one
will be available at your address to accept parcels, you may
wish to let us have an alternative address – this must be stated
on your order as it may not be possible to change after you have
received an order acknowledgment.
DEPOSITS.
Non account customers may be asked for either a 50% deposit, or
full payment with order. Your order will not be processed until
this is received. If, for any reason whatsoever, your order is
cancelled; this payment is strictly non returnable.
YOUR RIGHT TO CANCEL. If you are a UK/EU consumer, you have the
legal right, under the Consumer Protection (Distance Selling)
Regulations 2000 to cancel your bespoke, custom made order
within 48 hours of confirmation of order, or within seven
working days for ready-made stock badges. Refunds for orders
cancelled under the provisions of the Consumer Protection
(Distance Selling) Regulations will be processed in accordance
with your legal rights.
This is not intended to be a full statement of all your rights
under the Distance Selling Regulations. Full details of your
rights under the Distance Selling Regulations are available in
the UK from your local Citizens’ Advice Bureau or your Local
Authority’s Trading Standards Office.
If you wish to cancel (or are considering cancelling) a product
you have ordered from us, please be aware of the following terms
that apply:
·
Orders must be cancelled in writing
and you will be responsible for any costs incurred due to the
cancellation. Any orders cancelled after production of artwork
will be charged a subsidised artwork fee of £45 plus VAT. Any
orders cancelled after production of actual samples will be
charged a subsidised artwork and sample fee of £75 plus VAT.
These charges, less £20 plus VAT for administration purposes,
are refundable if the order is reinstated within twelve months.
Bespoke orders will be subject to full payment once production
has commenced.
·
Any Fun Stock badge orders that are
cancelled and returned, through no fault of Tolley Badges
Limited, will be subject to a 25% re-stocking charge, which will
automatically be deducted from any refund due. All
shipping/postage costs for returns are the responsibility of the
customer.
COPYRIGHT.
All orders are accepted under the strict understanding that the
person placing the order holds, or has permission to use, all
copyrighted material. It is up to the person placing the order
to ensure that they have a legal right to place the order. It
must be understood that after we have produced finished artwork
and the final badge, we hold the copyright for that particular
badge. Although we hold the copyright, we do undertake and
promise not to reproduce that badge again without the permission
of the person who originally ordered that badge. We will not
supply any badges to a third party.
DISCREPANCIES / FAULTY GOODS. In the very unlikely event of any
discrepancies, errors on invoices, or faults on goods, Tolley
Badges Ltd must be notified within 48 hours of receipt of
invoice/goods. Any queries that are raised after this time will
only be reviewed at the Company’s discretion. This does not
affect your statutory rights.
To ensure
the longevity of your badge and the garment to which it is sewn,
badges should be washed at temperatures no higher than 40°c,
should not be tumble dried, nor ironed on directly. For heatseal
badges, please refer to instructions supplied with your order.
PRIVACY STATEMENT. By using this website you signify your
consent to this Privacy Statement: Do not use this website if
you do not agree with all the terms and conditions set out
below. Tolley Badges Limited may collect personal information
from this site from information submitted, such as your name,
gender, mailing address, email address, telephone number and any
other information specifically forwarded to us. Any personal
data supplied to us may be used to communicate with you
regarding new services, products or offers from Tolley Badges
Limited, and for record-keeping. If you do not wish us to use
your information in this manner you should email us at:
info@tolleybadges.co.uk
Except as expressly stated in this policy we will not sell,
share, trade or license any of your personal information to
others without your express consent. We reserve the right to
disclose your information if requested by the police or any
regulatory or government authority in connection with any
investigations concerning your activities while visiting the
site. We will make all reasonable efforts to protect the
security of your information but please be aware that we cannot
guarantee the security or transmission of data over the
internet. If your information changes or you wish to contact us
to unsubscribe or make any other enquiry regarding our Privacy
Policy please email us at:
info@tolleybadges.co.uk
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including Google, may use cookies to serve ads based on your
prior visits to this website or other types of websites that you
have visited. Google's use of the DART cookie enables it and its
partners to serve ads to you based on your visit to this site
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Please note that any on-line orders made through PayPal will be
covered by PayPal’s secure server.
OCTOBER 2011 |
