TERMS AND CONDITIONS

The following terms and conditions are the terms on which Tolley Badges Ltd (“the Company”) sells products and supersedes all other terms and conditions relating to those products.

 IMPORTANT NOTES / TERMS & CONDITIONS, PLEASE ENSURE YOU HAVE READ & UNDERSTOOD.

 No order can be accepted unless you have received a written quotation from us prior to ordering.

 Orders can only be accepted from persons 18 years or over.

 *Orders can only be invoiced to the person who submits the order and they are responsible for payment. We may invoice to a third party if they give us their written consent. If a third parties name is submitted without this consent being given it will be disregarded and the goods will be invoiced to the person who orders.

  ARTWORK. Finished artwork based on your submitted design/design brief will be sent before production. PRODUCTION WILL NOT COMMENCE UNTIL WE HAVE RECEIVED APPROVAL OF ARTWORK.  Please note that we do not make any additional charges for artwork and origination based on your original design/description submitted with your order - this is all included in our quoted prices. However, once our finished artwork has been submitted to you, based on the instructions given by you at the time of ordering (on our order form or on your artwork), should you wish to make any alterations or changes whatsoever, then a subsidised charge of £30 plus VAT will be levied for additional graphics work and time involved. Obviously, if we have made a mistake then the artwork will be amended free of charge, this is why you must carefully check the finished artwork for any mistakes, we cannot be held responsible for any mistakes after you have approved. Any additional charges will be added to your final invoice unless a request for payment is made by ourselves in advance.  All repeat orders will be based on previous patterns so no artwork will be forwarded.

 DELIVERY TIMES. Please note that delivery times vary on a day to day basis and are very much subject to seasonal fluctuation.  For this reason the approximate delivery times stated on your quotation may have changed by the time you order. If your order is subject to a deadline date requirement this must be stated on your order. If a date is not stated on your order we cannot guarantee a delivery date and the delivery time will be at the current lead time, which may vary on a day to day basis. If you do have a required delivery date this must be in advance of our approximate delivery times, orders cannot be accepted if within our delivery schedules without prior agreement with ourselves – please telephone to check before placing your order.

 QUANTITIES: As mentioned in our literature, although we will endeavour to supply the exact quantity ordered, due to the manufacturing processes involved in a bespoke item, it is often difficult to produce a exact quantity. In common with trade practice, we reserve the right to supply plus or minus 5% of the quantity ordered. Only the quantity supplied will be charged.

 METHOD OF DESPATCH. A signature / proof of dispatch will be obtained by ourselves at the point of dispatch of your order, we are not responsible for your order beyond this point. Any correspondence or claims relating to late or non delivery of your order must be made directly with the couriers and not with ourselves. Recorded delivery and consignment numbers can be obtained by phone from ourselves. Small orders are always despatched by Royal Mail First Class Recorded Delivery and larger orders by courier, on a Next Day Delivery service, by both methods a signature will always be required on delivery and if it is likely that no one will be available at your address to accept parcels, you may wish to let us have an alternative address – this must be stated on your order as it may not be possible to change after you have received an order acknowledgment. 

 DEPOSITS. Non account customers may be asked for either a 50% deposit, or full payment with order. Your order will not be processed until this is received.  If, for any reason whatsoever, your order is cancelled; this payment is strictly non returnable.

 CANCELLATIONS.  The buyer must cancel any order in writing and will be responsible for any costs incurred due to the cancellation.  Any orders cancelled after production of artwork will be charged a subsidised artwork fee of £45 plus VAT.  Any orders cancelled after production of actual samples will be charged a subsidised artwork and sample fee of £75 plus VAT.  These charges, less £20 plus VAT for administration purposes, are refundable if the order is reinstated within twelve months.

 COPYRIGHT.  All orders are accepted under the strict understanding that the person placing the order holds, or has permission to use, all copyrighted material. It is up to the person placing the order to ensure that they have a legal right to place the order. It must be understood that after we have produced finished artwork and the final badge, we hold the copyright for that particular badge. Although we hold the copyright, we do undertake and promise not to reproduce that badge again without the permission of the person who originally ordered that badge. We will not supply any badges to a third party.

 DISCREPANCIES / FAULTY GOODS.  In the very unlikely event of any discrepancies, errors on invoices, or faults on goods, Tolley Badges Ltd must be notified within 48 hours of receipt of invoice/goods.  Any queries that are raised after this time will only be reviewed at the Company’s discretion.  This does not affect your statutory rights.

 Goods remain the property of Tolley Badges Ltd until paid for in full.

    PLEASE NOTE!  This order acknowledgement forms part of a legally binding contract between yourself and Tolley Badges Ltd.
  We must be notified of any discrepancies within 5 working days of this acknowledgement

  Dates and times given are from receipt of a completed order form.

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