|
No
order can be accepted unless you have received a written
quotation from us prior to ordering.
Orders can only be accepted from persons 18 years or over.
*Orders can only be invoiced to the person who submits the order
and they are responsible for payment. We may invoice to a third
party if they give us their written consent. If a third
parties name is submitted without this consent being given it
will be disregarded and the goods will be invoiced to the person
who orders.
ARTWORK. Finished artwork based on your
submitted design/design brief will be sent before production.
PRODUCTION WILL NOT COMMENCE UNTIL WE HAVE RECEIVED APPROVAL OF
ARTWORK. Please note that we do not make any
additional charges for artwork and origination based on your
original design/description submitted with your order - this
is all included in our quoted prices. However, once our finished
artwork has been submitted to you, based on the instructions
given by you at the time of ordering (on our order form or on
your artwork), should you wish to make any alterations or
changes whatsoever, then a subsidised charge of £30 plus VAT
will be levied for additional graphics work and time involved.
Obviously, if we have made a mistake then the artwork will be
amended free of charge, this is why you must carefully check the
finished artwork for any mistakes, we cannot be held responsible
for any mistakes after you have approved. Any additional charges
will be added to your final invoice unless a request for payment
is made by ourselves in advance. All repeat orders will be
based on previous patterns so no artwork will be forwarded.
DST
Files:
If you request the DST file of your completed design for other
products, we make the following charge:
Up to 3” (75mm) - £20.00 + VAT, Up to 4½” (115mm) - £35.00 +
VAT, Larger sizes – prices available on request. Please note:
we do not guarantee that DST files will be compatible with other
supplier/manufacturers machines and therefore no refunds will be
offered.
COLOUR MATCHING.
If your bespoke design requires any specific colours, please
provide pantone references, samples or colour swatches. Colours
will be matched as closely as manufacturing processes allow, but
please note that slight differences may occur. If colours are
critical, please ask for a physical sample to be produced for
colour matching purposes. This will add a further two weeks on
to delivery times but will allow for colour (NOT design) changes
to be made. Please note that images on our website, or those
sent by e-mail will vary in colour from monitor to monitor and
are not always an accurate representation of actual colours.
ADAPT-A-BADGE:
Please ensure that you have thoroughly checked
your wording (including spelling, spaces and punctuation) when
ordering from our personalised, template range. Tolley Badges
Ltd will not be responsible for any errors made by the customer
when submitting the wording on our order form. The wording
submitted will be assumed to be correct and will be reproduced
exactly as entered on the order form. All lettering will be
reproduced in upper case.
SCOUT & GUIDE LOGOS. Designs featuring the Scout
“fleur-de-lys” or Girlguiding “trefoil” logos can only be
accepted if ordered by a bona fide Scout or Girlguiding member.
DELIVERY TIMES.
Please note that delivery times vary on a day to day basis and
are very much subject to seasonal fluctuation. For this reason
the approximate delivery times stated on your quotation may have
changed by the time you order. If your order is subject to a
deadline date requirement this must be stated on your order.
If a date is not stated on your order we cannot guarantee a
delivery date and the delivery time will be at the current lead
time, which may vary on a day to day basis. Deadline dates
sooner than our quoted delivery times can only be accepted by
prior arrangement. Please telephone before placing your order.
QUANTITIES.
As mentioned in our literature, although we will endeavour to
supply the exact quantity ordered, due to the manufacturing
processes involved in a bespoke item, it is often difficult to
produce a exact quantity. In common with trade practice, we
reserve the right to supply plus or minus 5% of the quantity
ordered. Only the quantity supplied will be charged.
METHOD OF DESPATCH.
A signature / proof of dispatch will be obtained by ourselves at
the point of dispatch of your order, we are not responsible for
your order beyond this point. Any correspondence or claims
relating to late or non delivery of your order must be made
directly with the couriers and not with ourselves.
Recorded delivery and consignment numbers can be obtained by
phone from ourselves. Small orders are always despatched by
Royal Mail First Class Recorded Delivery and larger orders by
courier, on a Next Day Delivery service, by both methods a
signature will always be required on delivery and if it is
likely that no one will be available at your address to accept
parcels, you may wish to let us have an alternative address –
this must be stated on your order as it may not be
possible to change after you have received an order
acknowledgment.
DEPOSITS.
Non account customers may be asked for either a 50% deposit, or
full payment with order. Your order will not be processed until
this is received. If, for any reason whatsoever, your order is
cancelled; this payment is strictly non returnable.
YOUR RIGHT TO CANCEL.
Select-a-Badge
(off the shelf) products you have the legal right to cancel your
order within 7 working days. Orders that are cancelled and
returned through no fault of Tolley Badges Limited will be
subject to a 10% administration charge which will automatically
be deducted from any refund due. All return shipping/postage
costs are the responsibility of the customer.
YOUR RIGHT TO CANCEL ITEMS MADE TO YOUR
SPECIFICATION (NON-STOCK ITEMS)
Items that have been specially made, personalised
or customised specifically for you, or if you have made a
spelling mistake/omission on your personalised product, or
whereby a product is personalised in any form (Design-a-Badge or
Adapt-a-Badge products) are not subject to the 7 working days’
rule. A change of mind, or error on the customer’s behalf, is
not a right to cancel.
Adapt-a-Badge:
To assist our customers where possible if an on-line website
Adapt-a-Badge order has not yet reached production stage, we
will endeavour to cancel, subject to the following:
• Instructions to cancel are received before the order has
reached production, in writing from the e-mail of the customer
who has placed the order;
• A 7% administration charge will be deducted from the refund.
The customer can then re-order through our website giving the
correct information.
Design-a-Badge:
To assist our customers where possible if a bespoke
Design-a-Badge order has not yet reached production stage, we
will endeavour to cancel, subject to the following:
• Instructions to cancel are received before the order has
reached production, in writing from the e-mail of the customer
who has placed the order;
• Orders cancelled after production of artwork will be subject
to a subsidised artwork charge of £45.00 plus VAT;
• Orders cancelled after production of actual samples will be
charged a subsidised artwork and sample charge of £75.00 plus
VAT;
• These charges, less £20.00 plus VAT for administration costs,
are fully refundable against any subsequent order reinstated
against the same design within 12 months;
• Orders cancelled once production has commenced will be subject
to payment in full.
COPYRIGHT.
All orders are accepted under the strict understanding that the
person placing the order holds, or has permission to use, all
copyrighted material. It is up to the person placing the order
to ensure that they have a legal right to place the order. It
must be understood that after we have produced finished artwork
and the final badge, we hold the copyright for that particular
badge. Although we hold the copyright, we do undertake and
promise not to reproduce that badge again without the permission
of the person who originally ordered that badge. We will not
supply any badges to a third party.
DISCREPANCIES / FAULTY GOODS.
In the very unlikely event of any discrepancies, errors on
invoices, or faults on goods, Tolley Badges Ltd must be notified
within 48 hours of receipt of invoice/goods. Any queries that
are raised after this time will only be reviewed at the
Company’s discretion. This does not affect your statutory
rights.
To ensure the longevity of your badge and the garment to which
it is sewn, badges should be washed at temperatures no higher
than 40°c, should not be tumble dried, nor ironed on directly.
For heatseal badges, please refer to instructions supplied with
your order.
PRIVACY STATEMENT.
By using the company website you signify your consent to this
Privacy Statement: Do not use this website if you do not agree
with all the terms and conditions set out below. Tolley Badges
Limited may collect personal information from this site from
information submitted, such as your name, gender, mailing
address, email address, telephone number and any other
information specifically forwarded to us. Any personal data
supplied to us may be used to communicate with you regarding new
services, products or offers from Tolley Badges Limited, and for
record-keeping. If you do not wish us to use your information in
this manner you should email us at:
info@tolleybadges.co.uk
Except as expressly stated in this policy we will not sell,
share, trade or license any of your personal information to
others without your express consent. We reserve the right to
disclose your information if requested by the police or any
regulatory or government authority in connection with any
investigations concerning your activities while visiting the
site. We will make all reasonable efforts to protect the
security of your information but please be aware that we cannot
guarantee the security or transmission of data over the
internet. If your information changes or you wish to contact us
to unsubscribe or make any other enquiry regarding our Privacy
Policy please email us at:
info@tolleybadges.co.uk
Any external links or adverts shown by third party vendors,
including Google, may use cookies to serve ads based on your
prior visits to this website or other types of websites that you
have visited. Google's use of the DART cookie enables it and its
partners to serve ads to you based on your visit to this site
and/or other sites on the Internet. Users may opt out of the use
of the DART cookie by visiting the advertising opt-out page.
http://www.google.com/privacy/ads/ (Alternatively, you can opt
out of a third-party vendor's use of cookies by visiting the
Network Advertising Initiative opt-out page.)
http://www.networkadvertising.org/managing/opt_out.asp
Please note that any on-line orders made through PayPal will be
covered by PayPal’s secure server.
Goods remain the property of Tolley Badges Ltd until paid for in
full.
PLEASE NOTE!
This order acknowledgement forms part of a
legally binding contract between yourself and Tolley Badges Ltd.
We must be notified of any discrepancies within 5 working days
of this acknowledgement
Dates and times given are from receipt of a completed order
form.
Rev 07/05/13 |
