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Delivery & Returns

Find out about badge turn around times, delivery types and returns information

Delivery information & Lead times

We always endeavour to meet our customers requirements regarding delivery, hence it is possible to FAST TRACK orders. Please discuss your requirements with our sales team. Times can vary due to seasonal fluctuations, so please check your order acknowledgement, or enquire at the point of ordering for exact times. Please find below our usual lead times from confirmation of a firm order & please note all estimated below exclude weekend and Bank Holidays.

Lead Time Delivery Cost
Design-A-Badge, bespoke embroidered badges Economy delivery approx 3-4 days; Priority delivery - next working day (not inc production time - current turnaround time approx 3 weeks) Depends on weight £7.50-£9.95
Adapt-A-Badge, personalised template embroidered badges Delivery economy 3-4 working days; Priority delivery next working days (not inc production time - current turnaround time 10-14 working days) £7.50 - economy £8.50 - Priority
Shop Badges, fun embroidered badges from stock Delivery economy 3-4 working days; Priority delivery next working days (dispatched same working day if ordered before 3pm) £7.50 - economy £8.50 - Priority
Woven Badges Economy delivery approx 3-4 days; Priority delivery - next working day (not inc production time - current turnaround time approx 3 weeks) £7.50 - economy £9.95 - Priority
Fast track delivery Please contact our office

Return Information

In the very unlikely event of any discrepancies, errors on invoices, or faults on goods, Tolley Badges Ltd must be notified within 48 hours of receipt of invoice/goods.  Any queries that are raised after this time will only be reviewed at the Company’s discretion.  This does not affect your statutory rights.
To ensure the longevity of your badge and the garment to which it is sewn, badges should be washed at temperatures no higher than 40°c, should not be tumble dried, nor ironed on directly. For heatseal badges, please refer to instructions supplied with your order.

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